Return & Exchange Policy
At KIKSUM, we want you to be completely satisfied with your purchase. If your order isn’t right for you, we’re here to help.
Eligibility for Returns
- Return requests must be raised within 7 days of delivery.
- Products must be unused, unworn, unwashed and undamaged.
- Items must be returned with their original tags, packaging and accessories.
- Products showing signs of use, washing, damage or alteration may not be eligible for return.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or product-specific reasons. Sale, discounted or promotional items may also have different return conditions.
Exchange
If you received the wrong size or product, you may request an exchange within the eligible return period, subject to product availability.
Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We’ll review the issue and assist you with the appropriate resolution.
Refunds
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method. Processing time may vary depending on your payment provider or bank.
Return Shipping
Return shipping charges, if applicable, may be deducted from the refund or communicated to you before processing the return.
How to Request a Return
To initiate a return or exchange, contact our customer support team with your order number and reason for the return. Our team will guide you through the process.
KIKSUM reserves the right to refuse returns that do not meet the conditions mentioned above.